FAQ
BUYING & OWNERSHIP
Choose with confidence.
Straight answers on products, batteries, delivery and support. For your exact configuration, confirm the details in your product page and written order.
Which electric surfboard is right for me?
RIDE 10 is the confidence-building entry point, with fiberglass-composite construction, a 10 kW motor and a 5.4 kWh battery. RIDE 12 PRO combines 12 kW rated / 18 kW peak output with 6.3 kWh for all-round progression. RIDE 15 SPORT adds 15 kW rated / 22 kW peak output. Experienced riders can choose the lighter carbon-composite RACE 15 CARBON or RACE 15 MAX. Compare rider limits, conditions and experience before selecting a model.
What is the difference between an electric surfboard and an eFoil?
An electric surfboard rides on the surface using powered propulsion. An eFoil uses a submerged hydrofoil to lift the board above the water once sufficient speed is reached. Choose RIDE or RACE for surface riding; choose FLIGHT for foiling. FLIGHT 8 HANDLE offers handle-supported control, while FLIGHT AIR TOUR prioritizes inflatable-board portability. Both activities require suitable water conditions, training and safety equipment.
What makes the propulsion system different?
The electric surfboard motor, impeller and water-cooling components form an integrated propulsion package. Output is model-specific: the surfboard range spans 10–15 kW rated power, with up to 22 kW peak on selected models. FLIGHT AIR TOUR uses a high-efficiency brushless motor with 7.5 kW peak output. Peak output is not the same as continuous rated output.
How much battery energy does each model have?
All capacities are shown in kWh for clear comparison. RIDE 10 and RACE 15 CARBON use 5.4 kWh; RIDE 12 PRO, RIDE 15 SPORT and RACE 15 MAX use 6.3 kWh. FLIGHT 8 CARBON and FLIGHT 8 HANDLE use 2.4 kWh, and FLIGHT AIR TOUR uses 3.3 kWh. The electric surfboard battery platform uses a 72 V architecture. Higher energy alone does not determine runtime: power demand, rider load and conditions also matter.
What protection does the battery management system provide?
The electric surfboard BMS monitors over-charge, over-discharge, current and temperature. The supplied system information also describes cell balancing, battery-health monitoring and compatible app-ready status data. Functions depend on the specified battery and configuration. Protection systems support correct use; they do not replace the charging, storage and inspection instructions.
How long can I ride, and how quickly can I charge?
FLIGHT AIR TOUR has a 3.3 kWh battery and a supplied reference of 3–4 hours of continuous use. This is not a promise of 3–4 hours at its 40 km/h maximum speed. Actual runtime varies with rider weight, throttle use, water conditions and setup. The surfboard battery material references approximately 3.5 hours of charging for a matching configuration; confirm the battery, charger and charge time for your exact order.
Are the boards and batteries waterproof?
The products include water-use protection features and sealed components, but waterproof ratings apply to specified parts and test conditions—not automatically to every component or every situation. We confirm the applicable scope for your configuration. Follow the product instructions for post-ride care, charging and storage, and do not treat a waterproof claim as permission to charge wet equipment.
Which certificates and shipping documents are available?
The catalogue contains actual CE/EMC, FCC/SDoC, UN38.3 and MSDS document images. Applicability is checked against the ordered product, battery, component and destination. UN38.3 relates to lithium-battery transport testing; MSDS provides safety information. Ask us for the documents relevant to your exact order rather than assuming that one document covers the entire range.
What warranty and after-sales support do you provide?
We handle confirmed product-quality issues and work with you toward an appropriate resolution. Contact us with your order number, model, a description of the issue and supporting photos or video so the case can be assessed. The written order terms specify the warranty period, covered components and agreed remedy. Please confirm these terms before purchase; battery and drive-system coverage may differ by model.
How quickly can non-customized products be dispatched?
Non-customized models that are in stock can generally be dispatched within about seven days after order and configuration confirmation. This is dispatch timing, not arrival timing. Availability, lithium-battery freight arrangements, destination requirements and customs can affect the schedule. Custom orders receive a separate production and delivery estimate.
Can I order for a dealership, resort or rental fleet?
Yes. Dealer pricing starts at a minimum order of 10 units. We can discuss a model mix based on rider experience, training needs, portability and intended use. Sample arrangements, mixed-model eligibility and spare-parts packages are confirmed individually in the quote. Rentals and instruction also require appropriate staff, maintenance, insurance and local operating arrangements.
Can I add my own logo or choose colours?
Custom logo options are available for qualified dealer, resort and fleet orders. Available colours, artwork requirements, quantities and lead times are confirmed for the chosen model. Logo customization does not automatically include changes to the motor, battery, mould or other technical components.
Can these products be used with a FANYE houseboat?
Yes—as optional water-sports equipment. Private owners can add new activities to a houseboat stay, while suitable operators can explore guided sessions, rentals or premium guest packages. Before adding equipment, plan secure storage, charging and safe launch access. Suitability depends on the houseboat layout, operating water and local requirements; commercial returns are not guaranteed.
What safety equipment and accessories should I plan for?
Plan suitable life-jacket or personal-flotation equipment for both surfboards and eFoils, together with the training and protective equipment required for your activity. Electric surfboards also require the correct model-specific leash and fins. Confirm compatibility and what is included in the written packing list. Do not assume every accessory shown on the website is included with every model.
Are delivery, duties and taxes included in the displayed price?
The listed USD amounts are product retail prices. Request a destination-specific quote to confirm freight, duties, taxes, import requirements and the agreed delivery terms. Battery shipping and order size can affect logistics costs. Your final written quote should identify exactly what is included before payment.
