Support Centre
BEFORE AND AFTER YOUR ORDER
Clear help for the next step.
Whether you are choosing a first board or planning a fleet, start with the guidance below. For an existing order, include your order number, model and a clear description of what you need.
Buying guide & FAQ
Fifteen answers on model choice, motor power, battery energy, use, customization and support.
Explore ↗Warranty & after-sales
How to report a quality issue, what information to send and how we assess the next step.
Explore ↗Shipping & delivery
Stock dispatch, battery transport, freight quotations, destination charges and arrival checks.
Explore ↗Certificates & documents
Original previews and guidance for requesting files matched to your order.
Explore ↗Motor & battery guide
Understand the differences between power, energy, peak output and model-specific features.
Explore ↗Contact our team
Send a product, trade or after-sales enquiry through the form, email or WhatsApp.
Explore ↗For a product-quality issue.
Stop using equipment that appears damaged or behaves abnormally. Send the order number, exact model, serial information where available, the circumstances and clear photos or video. Do not open a battery or arrange a return shipment without appropriate instructions.
Confirmed product-quality issues are handled through our after-sales process. The applicable warranty period, components, remedy and freight responsibilities depend on the written order terms.
Accessories & compatible spares.
Plan appropriate flotation equipment for both surfboards and eFoils. Surfboard leashes and fins must match the operating instructions and model. Discuss chargers, remotes, batteries, foil parts and hardware by exact model and configuration.
Compatibility, stock and delivery time are confirmed for the identified part; a fixed overseas replacement time or European service centre is not implied.
Talk through your next step.
Share your intended use, preferred models, quantity and destination. We will help clarify configuration, delivery and support before you order.
Contact UNPLUGLIFE ↗WhatsApp our team ↗