Warranty

Before you order

Confirm the warranty period, covered components, intended private or commercial use and agreed remedy in your written order. Battery and drive-system terms may differ by model; one period should not be assumed for the entire range.

Ask which party handles inspection, parts, labour and any return freight, particularly for international orders.

How to request support

1. Stop using affected equipment if continued use could cause injury or further damage.
2. Send your order number and model, serial information where available, the date the issue appeared and the circumstances.
3. Include clear photos or video and any displayed error message. Do not open or modify a battery to investigate.
4. We review the case and discuss the appropriate next step: further diagnosis, parts, repair or another agreed resolution.

Do not ship a battery or product back before receiving the appropriate instructions. Battery transport needs an accepted route and suitable packaging.

Talk to UNPLUGLIFE ↗Email our team

Spare parts & fleet planning

Discuss compatible chargers, remotes, leashes, fins, foil components, batteries and hardware using the exact model and configuration. Availability and delivery time are confirmed when the part is identified.

For dealers and rental operators, a planned spare-parts package can support local maintenance. A European service location or fixed replacement delivery time is not implied unless agreed in writing.

Use, care and coverage

Assessment takes account of the issue and order terms. Impact damage, unauthorized modification, incorrect charging, improper handling and normal wear are different from a confirmed manufacturing defect. Follow the supplied operating and maintenance instructions.

This support guide does not remove any rights that apply under mandatory consumer law.